Terms of Use
The Spanish version (Términos de uso) is the primary version. If the two differ, the Spanish version prevails.
These terms govern your use of the La Fila: The Border app ("La Fila"), operated by La Fila, California, USA ("we", "us"). By using La Fila you agree to these terms and to the Privacy Policy. If you do not agree, do not use the app.
1. What La Fila is
La Fila shows estimates of wait times for crossing the border between Tijuana and the United States, based on public sources (such as the wait times CBP publishes), community reports, crossings timed by users and predictions computed from historical data. It also shows public information about the trolley, road closures, travel advisories, weather, exchange rates and gas prices.
La Fila is not an official app. We are not affiliated with, sponsored by or endorsed by U.S. Customs and Border Protection (CBP), the Department of Homeland Security (DHS), the SENTRI program or any other U.S. or Mexican government agency. Information in La Fila is not official CBP information.
2. No guarantee of wait times
Wait times change minute to minute and may be inaccurate, out of date or unavailable (for example, when CBP publishes no data overnight). When there is no live figure, the app may show CBP's last reading or an "Estimado" (estimate), and says so. We do not guarantee any wait time, crossing time or outcome.
You are responsible for your decisions when traveling and crossing the border, including your documents, your eligibility for each lane and compliance with the law and with officers' instructions. Never use the app while driving.
3. Your account
You need an account to post reports and use some features. You must be 18 or older to use La Fila. You are responsible for activity on your account. You can delete it at any time in the app.
4. Community rules
When you post reports, comments or photos, you agree:
- not to harass, threaten, insult or discriminate against anyone;
- not to post other people's personal data (names, license plates, identifiable faces, phone numbers, addresses, documents);
- not to knowingly post false or misleading reports;
- not to post sexual, violent or illegal content, spam or advertising;
- not to attempt to break, overload or automate use of the service.
We may review, hide or remove content, and suspend or delete accounts, that break these rules or put others at risk, with or without notice. You can report inappropriate content in the app.
5. Your content
What you post remains yours. You grant us a limited, non-exclusive, royalty-free, worldwide license to host, display and distribute that content within La Fila, and to use it, anonymously and in aggregate, in wait times and predictions. This license ends when you delete the content or your account, except for the anonymous data kept as described in the Privacy Policy. You confirm you have the right to post what you upload.
6. La Fila Pro
- La Fila Pro is an optional in-app subscription. Apple bills the subscription to your Apple ID.
- Prices and the length of each plan are shown in the app before purchase and may vary by country.
- The subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends.
- You can cancel at any time in your Apple ID settings (Settings › your name › Subscriptions). Cancellation takes effect at the end of the paid period.
- Refunds are handled by Apple; request them at reportaproblem.apple.com.
- Deleting your La Fila account does not cancel the subscription.
- We may change the features included in La Fila Pro; if a change significantly affects you, we will let you know.
La Fila has no custom license agreement: use of the app is also governed by Apple's standard Licensed Application End User License Agreement.
7. La Fila assistant
The assistant uses artificial intelligence and its answers may be wrong or incomplete. It is not legal, immigration, customs or any other professional advice. For questions about your immigration status, documents or eligibility, consult CBP, a consulate or a professional. There is a daily question limit based on your plan. Do not include personal data in your questions.
8. Availability
The app is provided "as is" and "as available". We may change, pause or stop offering features or the whole service. Some features depend on third parties (CBP, Apple, Google and others) that may fail or change.
9. Intellectual property
The app, its design, name and code belong to us or our licensors. You may not copy, modify, resell or scrape the app without our written permission.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for losses from delays, missed appointments or flights, fines, decisions by authorities or any decision you make based on information in the app. Our total liability for any claim related to the app will not exceed what you paid us for La Fila Pro in the previous 12 months, or US$50 if you paid nothing. Some laws do not allow these limitations; in that case they apply to the extent permitted.
11. Governing law
These terms are governed by the laws of the State of California, USA. Any dispute will be resolved before the competent courts, unless the law of your country of residence gives you rights that cannot be waived.
12. Changes
We may update these terms. We will post the new version on this page with its date and, if the change is significant, tell you in the app. If you keep using La Fila after the change, you accept the new terms.
13. Contact
La Fila · California, USA · contact@lafilaapp.com