Support
Questions, problems or suggestions? Email contact@lafilaapp.com. Include your username and your phone model if it's a problem with the app.
Delete your account
In the app, go to Profile › Settings › Account › Delete account, type DELETE and confirm your identity (password, or Google/Apple sign-in). Your account and personal data are deleted; your reports stay anonymously, without text or photos. Details are in the Privacy Policy.
Cancel La Fila Pro
Apple bills the subscription, so you cancel it on your iPhone: Settings › your name › Subscriptions › La Fila Pro › Cancel Subscription. You keep Pro until the paid period ends. Deleting your La Fila account does not cancel the subscription. For refunds, go to reportaproblem.apple.com.
FAQ
Where do the wait times come from?
Three sources: the wait times CBP (U.S. Customs and Border Protection) publishes roughly every hour, La Fila community reports, and crossings timed with "Mi cruce". Predictions combine the history of all three. La Fila is not an official app and is not affiliated with CBP.
How do I read each lane's wait time?
- A time in color: a live figure from CBP (from roughly the last hour) or from the community.
- "CBP 25 min · hace 54 min" in gray: the last figure CBP published and how long ago. It appears when CBP has no new figure, for up to 2 hours.
- "Estimado ~20 min": there is no live or recent figure, so the app computes one from that hour's history and, when available, reports from the last hour. It's an approximation, not official data.
- "Sin datos de CBP": no data is available for that lane right now.
Why do I see "CBP actualiza después de medianoche" at night?
After midnight Pacific time CBP resets its daily report and for a few hours shows "Update Pending" for every lane, usually until 1–3 a.m. Meanwhile, La Fila shows CBP's last figure in gray or an estimate, plus community reports.
Does the app store my location?
No. The app uses your location only on your phone to detect when you arrive at the port of entry and when you leave it, including in the background while the crossing timer is running. Our servers only receive the result (arrived or left) and the time, never coordinates. You can deny or limit location access in Settings › Privacy & Security › Location Services › La Fila and keep using the app, marking your crossing by hand. More in the Privacy Policy.
I'm not getting notifications
Check that they're allowed in Settings › Notifications › La Fila and turned on in the app. If you signed out, sign in again to register your phone.